Our company

xBrain is an artificial intelligence solutions company with expertise innatural language processing (NLP). Our flagship solution, satisfaction.AI, is a conversational AI platform specifically designed to enhance the customer service experience. Comprehensive and customizable, our conversational AI technology will enable your teams to focus on higher value-added tasks.

At the heart of satisfaction.AI are our innovative conversational agents, called xBots for their cross-channel capability. Our xBots are powered by state-of-the-art deep learning algorithms and neural networks. Our chatBots (for chat conversations) and voiceBots (for voice and telephone conversations) offer an exceptional level of personalization thanks to tight integration with our customers’ information systems.

Our goal is simple: to empower our clients to transform their customer service by leveraging the potential ofconversational AIin innovative ways. We firmly believe that this will empower both their users and their employees.

Our passionate team works tirelessly to capture the best of artificial intelligence, offering solutions tailored to our customers’ needs, while building strong partnerships for the future.

At xBrain, we’re determined to break new ground in customer service and make AI accessible to everyone, so that our customers can deliver exceptional experiences to their users.

Our values

Our AI-based customer service solution is based on an uncompromising commitment to ethics. We firmly believe that AI should be developed and used responsibly, respecting moral and social values.

Our top priority is to ensure the transparency, confidentiality and security of our users’ data.

We are committed to designing our own AI systems in such a way as to avoid any form of discrimination, guaranteeing equal access and treatment for all individuals by anonymizing all our data, without distinction. In addition, we strive to remain at the forefront of AI ethics research.

With us, innovation and ethics go hand in hand to create a future where AI makes a positive contribution to society and the well-being of all.