Create the xBot that suits your customers
Tailor your xBot to your use cases on your customers’ preferred communication channels.
xBrain chatBot use case
We implement conversational agents that can for example, support end-users 24/7 on their customer account, help visitors on FAQ/contact pages on e-commerce sites and get help on insurance and assistance sites.
Scope
- 25,000+ conversations / month
- Strong customer-specific API integration for conversational optimization, enabling relevant questions to be asked and personalized answers to be provided
- For specific requests and irritated customers, our chatBots can be handed over to customer service agents thanks to a conversational takeover system based on sentiment analysis and business indicators
Topics
- After-sales service and FAQs in the e-commerce field, such as order tracking, refunds, payments, warranties, returns, etc
- Requests and sending of multiple documents & certificates, opening and follow-up of cases (claims or other procedures), premium/malus rates, etc. … in the insurance sector
Benefits
- End of waiting times
- 24/7 Service
- New role for the customer service agent, thanks to the possibility of taking over the conversation initiated by the chatBot
xBrain voiceBot use case
We implement conversational voice agents in several European languages, specialized for example in qualifying and directing telephone calls based on a request for assistance or insurance expressed in natural language
Scope
- 20,000+ calls / month
- Overflow calls – or absence of call center staff
- IVR replacement
- Strong customer API integration for conversational optimization when KYC data (surname/first name, end-user telephone number, etc.) is available
Topics
- Topics covered mainly relate to automobile assistance, but also include detections in all other areas of insurance
- We develop AI Models dedicated and customized to specific use cases, to enable the understanding of very specific and specialized information (vehicle registration, make and model, location)
Benefits
- Eliminate telephone queues and reduce average processing time
- 24/7 Service
- Depending on the request for assistance, the availability of assistance resources evaluated in real time and the voiceBot’s qualification, the voiceBot’s analysis of the situation can lead to the dispatch of a tow truck, enabling a 100% automated assistance operation.
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