Conversation-as-a
How it works
Welcome to the era of conversational AI
Quick & Easy
Our plug-and-play solutions seamlessly integrate with your existing communication channels and computer systems, allowing you to create complex scenarios for your conversational AI bot and deploy services in a matter of hours.
No coding required.
State-of-the-Art
Our team has been working on conversational AI systems for over a decade and has developed a product that perfectly unites simplicity and accuracy.
Our Bot-as-a-Service (BaaS) platform makes bot-building easy, and our state-of-the-art systems use the latest advancements in NLP to analyze and understand users’ intents and provide instant, accurate responses.
Fully Customizable
You can customize your conversational AI (visually, vocally, etc.) using your archival data or our industry-specific templates, which are pre-configured to resolve common customer requests in a variety of industries (retail, banking, hospitality, healthcare, insurance, and more).
Thanks to our data anonymization services, we can also work with data governed by stringent privacy regulations.
Cross-channel Communications
Let your customers converse using their favorite apps and devices. Our bots can automatically switch between text, voice, email, and more to communicate on the channel that best serves your customers.
These options provide you with a customer service solution that's proactive and versatile, enabling representatives to respond from a single, unified interface.
Powerful Analytics
Measure your bot's performance and drive its learning 24/7 using our intuitive tools and interface. Insights are shown on dashboards in real time, presenting agents with usage levels, popular and trending topics, customer satisfaction ratings, and other key performance metrics.
With our easy-to-use system, your agents can monitor the effectiveness of dozens or hundreds of communications simultaneously.
Empowering Platform
Create, monitor, and manage your bots using our beautiful and intuitive interface. From conception to launch, your team will develop and train their AI customer service colleagues quickly using a single unified environment.
Empower your teams and watch everyone naturally become an AI manager.
Multilingual
We currently offer a multilingual platform (European, North American, and Russian languages) and have developed a way to industrialize language model creation, allowing us to deploy new languages on demand in record time
With our multilingual chatbots, you can engage your customers in their native language.
Session Handler™
Our Dialog Atmosphere™ instantly classifies intent and emotion to escalate key customer requests to human agents. Our bots handle most inquiries, but they pass customers — and all relevant information — to live agents when human intervention is needed.
This allows agents to focus on complex problems and the things that really matter: customers.
