Satisfaction.AI is Augustus Intelligence’s flagship NLP customer service product. Our solution empowers businesses by providing them with state-of-the-art, conversational AI technologies that augment human intelligence, enabling teams to focus on the most high-value tasks. Loved for its simplicity, our AI technology enhances both customer and employee satisfaction.
Augustus is a transatlantic company, which is headquartered in New York City and has dedicated offices in Menlo Park, Munich, and Paris to serve both the American and European markets.
Gregory Renard is an entrepreneur, advisor, and software architect with 20 years of experience specializing in unsupervised machine learning and deep learning in the context of natural language processing. He previously served as a national AI strategy advisor for the French Government and as an AI advisor for the Belgium coalition. As Chief AI Officer NLP, Gregory is responsible for research and development as it relates to spoken dialogue systems and conversational and emotional agents.
Grégory is a NLP researcher with a Doctor of Philosophy in Computer Science from the University of Avignon, France. His research is focused on machine learning and deep learning for natural language processing, computer vision, and space science. He spent four years at Panasonic USA as a Senior Research Scientist working on dialogue systems, machine translation, speech recognition, language processing, and computer vision for autonomous driving. As Head of NLP Research, Gregory is responsible for research into NLP and speech and dialog systems.
Laurent Pantanacce is a seasoned executive and operations manager. Over the past 25 years, he’s founded and successfully exited several businesses and has occupied top management roles at a number of software companies, where he alternately led marketing, sales, customer success, and operations. As Head of Operations for satisfaction.ai, Laurent is tasked with establishing the high-level strategy, overseeing daily operations, identifying team needs and priorities, creating product roadmaps, and managing current customers and prospects for the product.
David Nolan is a customer-oriented QA and Ops Manager. He started his career in the telecommunications field, designing and deploying robust mobile networks for Meteor, Alvarion, and Clearwire. At Amazon, he built the Connected Devices Field Quality Engineering and Alexa International Quality teams, acting as the global engineering leader responsible for ensuring his teams launched defect-free features for Amazon customers. As Head of Quality Assurance at Augustus, David is responsible for quality engineering, test automation, and engineering productivity.